Makino Offers 24/7 Phone Support to Help Meet Customer Production Demands

Makino is pleased to announce that it has extended hours for its customer telephone support, providing assistance 24 hours a day, 7 days a week.

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Makino is pleased to announce that it has extended hours for its customer telephone support, providing assistance 24 hours a day, 7 days a week.

“For many years, Makino’s call center has served customers with immediate support through highly experienced technical support specialists who possess more than 150 years of combined experience,” says Darren Harville, Makino’s customer support operations manager. “As Makino continues to look for ways to satisfy the needs of customers and strives to provide exceptional assistance, we are happy to extend the availability of our telephone support to a full 24/7 service.”

Makino Technical Support can be reached at 1-888-MAKINO4 (625-4664). Normal hours are 7 a.m. to 9 p.m. EST Monday through Friday, and 8 a.m. to 5 p.m. Saturday and Sunday. When a phone call is made after hours, a live person will answer and gather information; an on-call technical support specialist will promptly get back to the customer. In the majority of cases, Makino’s experienced personnel are able to resolve issues over the phone, with little downtime.

Makino provides lifetime support of its machines with parts, regardless of the age of the machine. More than 15,000 different stocking units are in inventory; they can be ordered both online and by phone. Makino personnel are available to ship these parts within 24 hours, 7days a week, from one of ten North American warehouses.