SMTCL Strategy for Sales and Support for North America

SMTCL-Americas announced its new strategy for sales and service in North America.

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SMTCL-Americas announced its new strategy for sales and service in North America. SMTCL-Americas will work closely with its distributors in Canada, the United States, and Mexico to ensure they have machines, parts and service to support SMTCL customers.

“So many of our customers have divisions in the U.S., Canada and Mexico, and we need to be able to offer them consistent sales and service. For customers with centralized purchasing, we need to assure them the SMTCL machines will have the same value configuration and the same high level of service and support, no matter where the machine is delivered,” says Jerry McCarty, SMTCL’s COO.

Customers will continue to receive sales consultation, training and support from their local distributor. “Our distributors are highly skilled and experienced, and they provide tremendous local support,” Mr. McCarty says. “SMTCL will make sure that we have skilled people in these regions to train our distributors on new products and provide specialized support when needed from our technical centers.