Emerging Leader Lindsey Bender Offers Customer Service Excellence

When a customer calls PMPA technical member company Horn USA during normal business hours, they are greeted by Lindsey Bender or another customer service representative on her team. But Lindsey does much more than answer phone calls. She handles customer complaints using her excellent communication skills, which give her the ability to clearly and easily convey ideas, information and direction to her customers. She is accurate and thorough, provides professional, yet friendly service, is highly motivated and excels at anything she sets her mind to, according to her nominator, Janie Hughes, quality specialist/environmental manager at Horn. Lindsey also is quick to volunteer when a co-worker needs help.

Lindsey Bender

“Lindsey also has a unique quality of being able to take charge of a situation and adapts easily to changing circumstances. She is results driven and is committed to the betterment of herself, of her department, and of our company. I am nominating her because I believe she represents exactly what a good leader should be,” Ms. Hughes adds. “If I could duplicate her and hire all ‘Lindseys’, I would in a heartbeat!”

When Lindsey began her career in manufacturing with Horn USA in 2014 after leaving the legal profession, she had little to no knowledge of machining, tooling or the manufacturing industry in general. 

“Since transitioning to this industry, I have been able to surround myself with knowledgeable people who have been happy to share their wisdom with me. My goal has been to understand the relationship between the manufacturer, the distributors and the final customers to make those relationships as efficient and fruitful as possible,” Lindsey says.

To read about all the 2019 Emerging Leaders, visit “Meet Production Machining’s 2019 Emerging Leaders.”

To nominate an Emerging Leader for our 2020 awards, visit our nomination page.