ERP Software Function Manages Customer Feedback
Appears in Print as: 'ERP Software Function Manages Customer Feedback'
Founded by two former Facebook employees, Canny helps B2B software companies track customer and employee feedback to build better products.
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Global Shop Solutions has integrated Canny—a software application that enables software companies to gather, organize and analyze customer feedback all in one place into its ERP software.
Founded by two former Facebook employees, Canny helps B2B software companies track customer and employee feedback to build better products. Global Shop Solutions chose Canny because it can be used withouthaving to log out of the ERP software or bother with different logins and passwords. The software allows users to enter requests for product enhancement into the application, search all requests made by other customers upvote requests that are similar or meet a specific need, and comment on other requests, including suggesting other features that would expand the capabilities of the request.
The benefits of using Canny are said to have been so immediate that Global Shop Solutions’ management is already building the application into its next system version upgrade.
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