Mazak Adds New, Expanded Partnerships to Distribution Network

The Mazak Syncrex 38/9. Photo Credit: Mazak

Mazak has made strategic changes to its distribution network as it focuses on total customer support. Pioneer Machine Sales is now providing sales and service support for Mazak customers in Arkansas and Oklahoma, while long-time Mazak distributor A.W. Miller Technical Sales will expand its territory to serve customers in eastern Pennsylvania, Maryland, Delaware and the southern half of New Jersey. 

With the new and expanded partnerships, Mazak is reinforcing its strategic model of direct sales and distribution in North America. In doing so, the company says it partners with only the best distributors, reflecting its steadfast commitment to continuous improvement, ongoing excellence and dedication to customers.

Mazak’s strategic approach matches the pace of Mazak innovation in terms of production requirements and increased customer demand, according to Dan Janka, Mazak president. This approach also optimizes core competencies in various areas to ensure customers have access to the resources they need for success.

“With Pioneer and A.W. Miller in our network of distributors, we further enhance our ability to provide meaningful support to customers in those regions and ensure they have local access to the technology and expertise necessary to maintain their competitive edge,” Janka says. “Both distributors are committed to meeting customer objectives and demonstrate the level of leadership Mazak maintains itself and expects from its partners as well.”

With locations in western Pennsylvania, New York and Quebec, A.W. Miller has provided customers with machine tool technology for nearly 50 years. With a staff of highly capable applications engineers, service and support personnel, the company has established a long history as an exclusive Mazak distributor in Pennsylvania and New York. The company’s territory expansion will increase Mazak customer access to solutions and support in a broad range of industries to improve innovation and efficiency.

“My father Al Miller, who founded A.W. Miller, started with the Mazak family 49 years ago,” says Bill Miller, A.W. Miller president. “And this territory expansion continues to grow that relationship. In line with supporting those area customers, we’ve purchased a new facility in Harleysville, Pennsylvania, that will allow us to provide regular programming classes in the Philadelphia area, and we are expanding our service footprint with additional service technicians. While we are a company headquartered out of East Aurora, New York, we will have firm roots in these new areas going forward to provide the A. W. Miller sales and service support that all our customers have grown accustomed to over the past 53 years.”

In addition to new service technicians, several former Mazak personnel will also join A.W. Miller. Bill Talley, former Northeast territory direct sales manager, will join A.W. Miller to provide continuity in the transition. Also, Jeremy Trout will serve as district sales manager, while Nate Howell will serve as sales manager.

Customers in the eastern Pennsylvania, Maryland, Delaware and southern New Jersey markets can also take advantage of Mazak’s Northeast Technology Center in Windsor Locks, Connecticut. That facility works closely with manufacturers from all industry segments, with a special focus on the medical and jet engine/aerospace sector to generate innovation for increased productivity and efficiency.

Pioneer Machine Sales has been focused on innovation, quality and support for more than 20 years. As Mazak’s newest distributor partner, Pioneer will work closely with Mazak customers to deliver reliable, high-performance manufacturing solutions.

“We are excited to be part of the Mazak team,” says Chancy Cockrum, president and owner of Pioneer Machine Sales. “We look forward to offering their advanced technology that will help our customers improve machining operations while also reducing manufacturing costs. Together with industry-leading Mazak technology, Pioneer also brings to the table upward of 75 years of manufacturing applications experience to further support customers.”  

In addition to local distributor support through Pioneer, customers also have access to Mazak’s network of Technology Centers and Technical Centers across North America. Among those centers is Mazak’s Southwest Technology Center and the Dallas Technical Center, both of which provide customers in the Arkansas and Oklahoma markets with component machining demonstrations, experienced applications engineers and comprehensive training.