Index Establishes Toolholder Rebuild Service in North America

Photo Credit: Index Corp.

Index Corp. has established a dedicated service department to rebuild toolholders at its North American headquarters in Noblesville, Indiana. The company previously processed all such rebuilds at its parent company in Germany. By investing in bringing this capability to the U.S., the companys expects to cut lead times for rebuilds by 50-70%.

When the company rebuilds one of its toolholders, engineers fully disassemble the unit and inspect the housing and shafts. Any internal mechanical component demonstrating signs of wear is replaced to ensure that the toolholder is fully restored to its original operating condition. The company offers this service for toolholders sold with any of its machines, including its production turning centers, turn mills, CNC multi-spindles and the Traub line of sliding headstock lathes. Furthermore, each rebuilt toolholder is backed by a 6-month warranty.

“We are constantly looking for ways to more comprehensively meet our customers’ needs,” says Matt Voyles, Index director of customer support and operations. “We’ve had a lot of customers tell us that they want the level of quality we provide when rebuilding a toolholder, but that they can’t wait the amount of time it takes to send their unit to Germany. The investment we’ve made in creating a US-based toolholder rebuild department provides an immediate and clear benefit to customers.”

The engineers performing toolholder rebuilds have been factory trained at Index’s global headquarters in Germany, and the process in the U.S. is said to mirror Index’s longstanding, proven procedures. Manufacturers wishing to receive a quote for having a toolholder rebuilt can log into their iXshop account on Index’s website or submit a request via email to spareparts@index-usa.com.